FAQ

1. What will I get after purchase?

For just € 99.00 you get 5 voucher codes. One voucher is one trip on one of our buses.

2. How can I buy vouchers?

You can buy on the InterFlix website. Choose how may packages you wish to buy (one package = 5 trips). To pay, please fill in your PayPal information.

3. How can I redeem my vouchers?

You can redeem your voucher code during your online booking on the website, in the app or in one of our travel agencies. Once you have selected the journey, you can enter your voucher code in the shopping cart. Please note that you can only redeem one voucher code per booking. Cash payment of any balance on a coupon shall be excluded.

4. How long are vouchers valid for?

Your vouchers will be automatically activated within 48 hours of sale. You then have three months to discover Europe with InterFlix.

5. Which 5 towns can I visit?

You can choose from all 1,200 of our destinations in 26 countries. However, you cannot return using the same route. You can find our current route network on our website under "bus routes". It is not possible to book a journey which includes a transfer.

6. What is my luggage allowance?

On your journey you may transport one item of carry-on luggage and one item of luggage for free. Please label your luggage with your name and address in order to ensure that there is no confusion.
Carry-on luggage is limited to one item with a maximum size of 42 x 30 x 18cm and a maximum weight of 7kg. All valuables should be stored in your carry-on luggage. Your luggage may have a maximum size of 80 x 50 x 30cm and weigh a maximum of 20kg.
Further information about luggage can be found here: https://www.flixbus.com/service/baggage

7. How can I cancel a trip?

Once you have redeemed your voucher, your ticket can no longer be cancelled. If your travel plans should change at short notice, you can use our customer services to amend your booking.

8. Can I transfer a reservation to another name?

Vouchers and tickets are personalised and cannot be transferred to another person. The reselling of tickets, especially on online platforms, is forbidden.

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